Opinion

Excellent customer service: Lessons hospitality could learn from other industries

What’s so hard about providing excellent customer service? Food and drink now contributes over £31 billion to the UK economy and hospitality has become substantially more productive.

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Opinion

5 European restaurants delivering an amazing customer experience

Here’s a spotlight on a few European restaurants, several located in Wi5’s home base of London, that are putting a creative, tech-driven twist on customer service.

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Opinion

What the rise of food markets teaches us about social eating

Food markets have grown from casual collections of food vendors to vibrant communities boasting cult followings and bringing social eating to the forefront.

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Opinion

Is the UK becoming a cashless society?

Cash use has steadily declined over the last few years. 98 percent of adults in the UK have debit cards and one in ten have a 'largely cashless' lifestyle.

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New launches

Bounce, The Home of Ping Pong, adds Wi5 mobile Order & Pay solution

Bounce is bringing the bar to you! The London based ground-breaking social concept and ‘The Home of Ping Pong’ has launched mobile Order & Pay with Wi5.

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Opinion

Starbucks’ mobile only concept could be promising for customers AND employees

In New York City, Starbucks have broken ground on a new digital driven site, which might predict a changing future for your Frappuccino orders.

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Ready to get more of your customers ordering and paying on mobile?