Opinion

Excellent customer service: Lessons hospitality could learn from other industries

What’s so hard about providing excellent customer service? Food and drink now contributes over £31 billion to the UK economy and hospitality has become substantially more productive.

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Opinion

5 European restaurants delivering an amazing customer experience

Here’s a spotlight on a few European restaurants, several located in Wi5’s home base of London, that are putting a creative, tech-driven twist on customer service.

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Opinion

What the rise of food markets teaches us about social eating

Food markets have grown from casual collections of food vendors to vibrant communities boasting cult followings and bringing social eating to the forefront.

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Opinion

Is the UK becoming a cashless society?

Cash use has steadily declined over the last few years. 98 percent of adults in the UK have debit cards and one in ten have a 'largely cashless' lifestyle.

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Opinion

Starbucks’ mobile only concept could be promising for customers AND employees

In New York City, Starbucks have broken ground on a new digital driven site, which might predict a changing future for your Frappuccino orders.

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General

Opinion

7 important steps for integrating tech with your current POS system

Last year, almost half of operators intended to add new functionality to their POS system. But adding new functionality requires the right know-how.

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General

Opinion

What Spanish tapas culture can teach us about average transaction value

ATV is the average amount your customers spend with your business, so, the higher the better – right? Not necessarily.

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Opinion

What the dine-in sector can learn from the Just Eat merger

Wi5 Chief Strategy Officer Gavin Peters shares his thoughts on what the much anticipated Just Eat and Takeaway.com merger could mean for the industry

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Opinion

5 stats about the food service industry that will delight your palate

To celebrate a time of great opportunity in the sector, we’ve put together our favourite stats about food service industry

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Opinion

Why eateries need different payment methods to keep customers

Chris Riley – Marketing Manager Wi5 Where are the customers? Your products...

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