With roots in Thailand and locations across the UK, Rosa’s Thai Cafe serves authentic Thai food in a relaxed atmosphere putting genuine hospitality and great food at the heart of everything they do.
Being able to better manage the rush at their busy venues, especially during peak trading hours was central to its decision to implement a mobile Order & Pay solution to better manage table service in order to free up the time front-of-house teams were spending moving back and forth to organise the bills and taking payments. Add to this the sudden and unplanned pressures put on hospitality venues to effectively manage social distancing following the Covid lockdown, and Rosa’s Thai felt that an easy and simple mobile Order & Pay solution was a no-brainer for its business.
Priding itself on great customer service meant it was paramount that any partner Rosa’s Thai chose enhanced the overall experience. It was vital to have a frictionless mobile transaction without the need for a cumbersome login process or downloading any apps to make it simple and easy for customers to navigate the menu and securely place their orders.
In addition to the customer-facing interface, the backend system needed to be easy for staff to use. Wi5’s Order Display System (ODS), designed for its speed and simplicity, allowed staff to start taking orders with no technical integration to existing systems required, meaning from day one they could process orders, manage out of stock items and issue refunds.
“It was really seamless, really easy. In other restaurants I’ve had to download an app, it can be quite clunky and take a lot of time. This one just takes you straight to a web page to go on and order and pay by Apple Pay which is super easy and super quick”
Julia, Rosa’s Thai customer
Customers find the Wi5 interface intuitive with Rosa’s Thai staff rarely needing to explain the process to their customers. Customers point out the ease of which they can place orders which has all helped contribute to a 29% increase in overall transactions.